Cancellation, refund and expiration policy

Cancellation and refunds

Group programs, meaning the Basketball Skill Lab and the Mental Game Lab, can be cancelled for a full refund up to seven calendar days before the first session. Inside seven days the fee is not refundable, because the place has been held and the group size is capped. Private sessions can be moved or cancelled with 96 hours notice. Missed live sessions are not replaced with private make-up sessions, and athlete-facing materials remain available through Elevated Athlete during the athlete’s access period. If Elevated w/ Lino cancels a block or a cohort, you choose a full refund or a transfer.

Schedule-release review period

All six Saturday dates are published before registration, but exact start times and Fresno or Clovis gym locations depend on facility availability and are confirmed after registration. When exact Skill Lab times and locations are released, families have 48 hours from the time the confirmed schedule is sent to request a full refund if the confirmed schedule creates a genuine attendance conflict. After that 48-hour review period the standard Basketball Skill Lab cancellation policy applies. This exception applies only when exact times or locations were unavailable before payment.

Access expiration

Elevated Athlete access runs for 90 days from the cohort final session, not from last sign-in. Athletes are reminded 30 days, 7 days and 24 hours before access ends. On the expiry date the account is closed automatically: sign-in stops working, saved links no longer open a worksheet, and an access-ended message is shown instead. Everything written can be exported at any time before that date.